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Logging Support Tickets

When logging a ticket please follow the below outline:

Building - Where the issue resides
Room - The room where the issue resides. If this is not relevant then please state the room where we can locate you
Subject - The subject/description of what the ticket is about (Not the teaching subject)
Message - Details of the actual issue. Please provide as much information as you can including error messages.

If any of the above information is missing, it will take us longer to resolve the issue.

Regards,
ICT


New Students and/or password resets

If you are requesting student logon details you can find their username by looking up the student in XUNO. If the student is not in the SM Tool and not on your roll then please log a support ticket.

If you have a student that has forgotten their password you can reset it yourself from your staff laptop using the Student Password Reset tool.
Please do not send the student up to the techroom for such requests


Phone Issues - ALMA

12/05/17 - We are aware of a couple of phone relates issues in Alma. We think there may be an issue with the cabling either in the back of the Comms cabinet or the cable run between Alma and Majorca.

We are organising the cabling to be tested and will update further once we know more.
The temporary phone extension for the staffroom is 2110. If you need an updated phone list please obtain one from Administration

Regards,
ICT


 

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